Refund & Return Policy

Effective Date: June 17, 2025
At Biotropics Wellness, we are committed to transparency and delivering quality wellness tools, digital experiences, and trusted recommendations. This Refund & Return Policy outlines our approach to digital product purchases, subscriptions, and third-party services.

Digital Products + Subscriptions

All digital products and programs sold by Biotropics Wellness LLC—including but not limited to Luna, the 5 Day Drop™, the 30 Day Dip™, and any associated challenges, audio guides, or downloads—are non-refundable . Due to the nature of digital delivery and instant access, we do not offer refunds, credits, or exchanges once a product has been purchased.

If your purchase includes a recurring subscription, you may cancel at any time by contacting [email protected] at least 72 hours before your next billing date . Once a charge has been processed, we cannot issue a refund for that cycle.

Third-Party Products & Services

Any physical products, supplements, prescriptions, lab work, or telehealth services fulfilled by third-party partners—such as GoMDUSA, EllieMD, or any external providers—are subject to the refund and return policies of those individual companies. Biotropics Wellness is not responsible for the fulfillment, condition, shipping, or return process of products purchased through those partners. Please contact the respective third-party provider directly with any refund or customer service inquiries related to their offerings.

Trial Periods & Exceptions

Unless explicitly stated otherwise on the sales page, Biotropics Wellness does not offer trial periods or satisfaction guarantees . All sales are considered final. Exceptions may only be granted at the sole discretion of Biotropics Wellness LLC and must be submitted in writing.

Questions or Concerns?

If you have questions about your purchase or need help determining which policy applies to your order, please email us at: [email protected]
Last Updated: June 17, 2025