Biotropics Wellness ("Biotropics Wellness," "we," "us," or "our") owns and operates the website located at www.biotropicswellness.com and may manage other affiliated platforms in the future (collectively, the “Platform”). Your access and use of the Platform, including its content (“Content”), products, or services provided by Biotropics Wellness (“Services”), are subject to this Privacy Policy unless otherwise specified. This Privacy Policy explains how Biotropics Wellness collects, uses, and discloses information to provide you with our Services. By accessing or using the Platform, you acknowledge and agree to the practices described in this Privacy Policy. Any updates to this policy will be posted with the “Last updated” date at the top of this page. For material changes, we will provide notice or obtain consent as required by law. If you are using the Services on behalf of another individual, you represent that you are authorized to act on their behalf and that they acknowledge this Privacy Policy.
The Platform and Services are intended for individuals 18 years or older. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it. For inquiries related to minors’ information, please contact us at [email protected] or via mail at Biotropics Wellness, 52 Tuscan Way, Ste 202-45, St. Augustine, FL 32092.
Biotropics Wellness adheres to the Health Insurance Portability and Accountability Act (HIPAA) for the collection and management of Protected Health Information (PHI). PHI includes any health-related data you provide during consultations, treatments, or services. We will only use or disclose your PHI as permitted by HIPAA or applicable state laws. Information that does not constitute PHI, such as name, email address, or browsing activity on the Platform, is governed solely by this Privacy Policy.
We collect personal information through various channels. This includes information you provide directly, such as your name, email address, phone number, physical address, credit/debit card details, billing information, and health data related to medical history, DNA testing results, and therapy preferences. We also collect information automatically, such as your IP address, browser type, operating system, device identifiers, and details of your interactions with the Platform, including pages visited and time spent. Additionally, we obtain information from third-party sources, including data from service providers, analytics tools, and publicly available sources.
We use personal information to provide and improve our Services, facilitate consultations, treatments, and product deliveries, process payments and manage transactions, personalize user experiences on the Platform, communicate with you regarding services, promotions, and updates, and comply with legal and regulatory requirements.
We may disclose personal information to service providers supporting our operations, such as payment processors and IT support, medical providers including physicians and labs involved in providing services or treatments, regulatory authorities when required by law or to comply with legal obligations, advertising and analytics partners to analyze trends and improve marketing efforts, and as part of a corporate transaction, such as a merger, acquisition, or asset sale. We do not sell your PHI or other sensitive data.
You can exercise control over your personal information by requesting access to or correction of your information, opting out of promotional emails or SMS messages, and managing cookies and similar tracking technologies via your browser settings or opt-out mechanisms like the Global Privacy Control (GPC).
Most browsers allow you to manage cookie settings, and disabling cookies may limit functionality on the Platform. Some browsers support GPC to signal opt-out preferences for certain types of data processing.
We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on the type of information and applicable laws.
All financial transactions are processed through secure third-party vendors such as Stripe and PayPal. Biotropics Wellness does not store your financial information directly.
The Platform operates in compliance with U.S. laws. Biotropics Wellness provides services in Florida, Maine, Maryland, Vermont, Rhode Island, and Massachusetts.
California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know about personal information collected, the right to request deletion of personal information subject to exceptions, and the right to opt-out of data sales. To exercise these rights, email [email protected] or visit our website for additional instructions.
We use reasonable safeguards to protect personal information but cannot guarantee complete security. Users are responsible for safeguarding account credentials.
For questions or concerns about this Privacy Policy, please contact us at [email protected] or via mail at Biotropics Wellness, 52 Tuscan Way, Ste 202-45, St. Augustine, FL 32092.