Introduction
Biotropics Wellness (“Biotropics Wellness,” “we,” “us,” or “our”) provides telehealth services to clients in accordance with applicable laws and regulations. This Telehealth Consent Policy (“Policy”) outlines the terms and conditions for participating in telehealth consultations, including your rights, responsibilities, and the scope of services offered. By accessing telehealth services provided by Biotropics Wellness, you agree to the terms outlined in this Policy.
Scope of Services
Telehealth services include consultations related to genetic testing, medical therapies (e.g., NAD, TRT, B vitamins, GLP-1 injections), and other wellness services provided by licensed medical professionals. These services are available to individuals residing in Florida, Maine, Maryland, Vermont, Rhode Island, and Massachusetts. Telehealth does not replace in-person medical care but provides an alternative method for accessing professional guidance remotely.
Nature of Telehealth Services
Telehealth involves the use of electronic communications to provide care, advice, and education. This may include video conferencing, secure messaging, email, and other communication technologies. During a telehealth consultation, you may discuss your health history, symptoms, and treatment options with a licensed provider. Telehealth services are subject to the same standards of care as in-person consultations but may have limitations based on the lack of physical examination.
Eligibility and Consent
Telehealth services are available to individuals who are 18 years or older. By participating in a telehealth consultation, you consent to receive services electronically and understand that telehealth may involve electronic transmission of personal health information, which will be handled in compliance with the Health Insurance Portability and Accountability Act (HIPAA). You acknowledge that there may be potential risks associated with telehealth, including technical issues that could delay care or compromise data security. Additionally, telehealth may not be appropriate for all medical conditions, and providers may recommend in-person care when necessary.
Your Responsibilities
To ensure effective telehealth services, you agree to provide accurate and complete health information during consultations. You must use secure and reliable technology to participate in telehealth sessions. Following the provider’s recommendations, including attending follow-up appointments as needed, is crucial. You are also required to notify Biotropics Wellness of any changes to your contact information or health status.
Confidentiality and Privacy
Biotropics Wellness is committed to maintaining the confidentiality of your health information. Telehealth services comply with HIPAA regulations to protect your personal and medical data. While we employ safeguards to secure communications, you acknowledge that electronic transmissions may carry inherent risks, including unauthorized access.
Technical Requirements
To access telehealth services, you will need a compatible device such as a smartphone, tablet, or computer with a camera and microphone. A stable internet connection capable of supporting video conferencing is required. You must also have access to a secure platform or application recommended by Biotropics Wellness.
Limitations of Telehealth
While telehealth offers convenience and accessibility, it has limitations. These include the inability to perform physical examinations, which may affect diagnostic accuracy. Telehealth services depend on technology that may occasionally experience disruptions. There may also be restrictions based on state laws or the provider’s licensure.
Emergency Situations
Telehealth is not intended for emergency care. In the event of a medical emergency, you should call 911 or visit the nearest emergency facility immediately. If you experience a worsening of symptoms or urgent health concerns during a telehealth session, inform your provider, who may recommend seeking in-person care.
Fees and Payments
Telehealth services are subject to applicable fees, which will be disclosed before your consultation. Payments are processed securely through Biotropics Wellness’s authorized payment systems. Insurance coverage for telehealth services may vary depending on your plan and provider.
Amendments to This Policy
Biotropics Wellness reserves the right to update this Telehealth Consent Policy at any time. Changes will be posted on our website with the “Last updated” date. Continued use of telehealth services after updates constitutes acceptance of the revised Policy.
Contact Information
If you have questions or concerns about this Policy, please contact us via email at [email protected] or by mail at Biotropics Wellness, 52 Tuscan Way, Ste 202-45, St. Augustine, FL 32092.